PRIVACY

1. Introduction

Thank you for choosing SurveyCake. In order to provide users with better SurveyCake services (or “services”; for definition of services, please reference the Terms and Conditions of Use ), the 25sprout, LLC. (hereafter referred to as the SurveyCake team or “we”) need to collect some information on users. This Privacy Policy is to inform users what kind of data we need to collect, how we go about collecting these data, and how we manage and control the data that we collect from users. When users use our services, this will be deemed as users having a contract with us, and allow us to use user’s information according to this Privacy Policy. If users do not agree to these terms, please do not use our services.

2. The Data We Collect, Its Purpose, Category and Use

2.1 Registration informationWhen a user registers to use our services, we may need to collect certain information, such as the user’s user name, password, e-mail address, birthday, gender, postal code, and country of residence. We may also need to collect data that the user voluntarily adds to the personal information such as mobile phone number and the mobile phone service provider. If the user uses his/her Facebook account to link to our services, then the user is deemed as having authorized us to collect his/her identity verification information, such as the user’s user name, encrypted access credentials, and other information that can be obtained from the user’s Facebook account. This includes information that can be found through the user’s Facebook account such as user’s name, profile picture, country, nationality, e-mail address, birthday, gender, name of friends, their profile picture, and their social networks. We may need to store this information and use them for objectives described in Article 2.7. We may also need to verify whether the user’s information is consistent with the information on the user’s Facebook account.

2.1.1 Contact InformationWe use contact information to respond to your inquiries, send you system notification and marketing information. We use your email address to send you marketing newsletters, you can opt out of marketing communications at any time by clicking on the “unsubscribe” link in the bottom of the mail.

2.1.2 Other informationWe will collect data that user voluntarily add to the personal information (e.g. Email, Industry, and Position), as well as the common types of surveys, and use such information to improve our services for you and all users.

2.2 Use, data log, and cookiesWhen users are using our services, we will automatically collect certain information, including the following: (1) user’s product purchase type and user’s corresponding service history. We will also provide users with advertisement for products and services that users can used as part of our services, or links to such items; (2) detailed information on inquiries made by the user; (3) user data that the user has published, uploaded, and/or contributed to the service (for definition, please see the Terms and Conditions of Use ); (4) technology data, including what website the user linked in from, the user’s IP address, unique device ID, network and computer performance, browse type, language and identity information, transaction information which can be digitally managed, operating system, and the SurveyCake edition being used; and (5) location information. If the user has bound his/her SurveyCake account with Facebook, we may obtain the user’s corresponding service information and other similar information through Facebook. We may use cookies or other similar technology to obtain this information. If you wish to obtain further information on usage, please go to the end of this Privacy Policy for reference. We may need to store this information and use them for objectives described in Article 2.7.

2.3 Other servicesIn addition to Facebook, users can bind their SurveyCake account to a third-party service (other binding service). If the user does so, we can obtain, use, and share the aforementioned data, including data that is obtainable through the binding service as per Privacy Policy regulations.

2.4 Payment informationWhen users register to use our trial service or payment function (for definitions, see Terms and Conditions of Use ), or use our service to purchase other products, the credit card information and other financial information required to process the payment will be collected and stored by a third-party payment processor. We may collect some limited information such as the user’s postal code, mobile phone number, and transaction history/details. In addition, the third-party payment processor will usually provide us with certain user-related information, including unique markers discovered in their stored data that can allow the user to purchase more products, the user’s credit card type, expiration date, and the last four digits, etc. If the user requires a receipt for their payment, SurveyCake may need to collect more information such as the name of the user, birthday, and telephone number, and transmit this information to our receipt service department, so that they may proceed with credit check and send the receipt to the user. During the process of using user’s data our receipt service department will strictly adhere to the Privacy Policy.

2.5 Competitions and surveysFrom time to time, we provide users with the opportunity to participate in competitions and survey activities through SurveyCake services (“special promotional activities”). These special promotional activities may be under the jurisdiction of certain privacy policy items and/or this Privacy Policy, as well as other terms and conditions outside of the Terms and Conditions of Use . If privacy policy terms and conditions appropriate for special promotional activities conflict with this Privacy Policy or the Terms and Conditions of Use ,then the terms, conditions, and privacy policy appropriate for the special promotional activity shall take precedence. If users participate in the special promotional activity, we may require users to provide certain other personal information other than the information listed in this Privacy Policy. This type of additional information may be integrated into other account information and used/shared according to relevant sections of this Privacy Policy.

2.6 Data Authorization

2.6.1 For the purpose of fulfilling the terms of service for users, we may provide some or all of your personal data to our business partners. In this case, we will take action to ensure that our business partners comply with personal data protection laws, including properly assessing the qualifications and capabilities of business partners, establishing confidentiality clauses in relevant contracts with business partners, or establishing appropriate information management systems.

2.6.2 This company may provide your personal data to business partners after de-identification. Once de-identified, this data no longer reflects, points to, or can be used to identify you personally. De-identification and use of information may be carried out by us or business partners, and may occur outside the territory of the Republic of China. Except where prohibited by local law, we and our business partners will not use this information for purposes other than those specified in section 2.7. We will also not disclose personal data to third parties without the prior consent of the user, except in cases where it is necessary to disclose such data for reasons of national interest or to comply with investigations by law enforcement agencies in accordance with the law.

2.7 Purpose of collection040 Marketing; 052 Internal management of shareholder, member (including representatives appointed by shareholders or members), director, supervisor, trustee, auditor, or other member roster by legal persons or groups; 063 Non-government Agency’s collection, process and use of personal data under its legal obligations; 067 Credit card, cash card, debit card or electronic value-stored card business; 069 Contract, contract-like or other legal relation matters; 081 Legal transaction business of personal data; 090 Consumer, customer management and service; 091 Consumer protection; 098 Business and technical information; 135 Information (communication) services; 136 Information (communication) and database management; 137 Information and communication security and management; 148 Online shopping and other electronic commerce services; 152 Advertisement or commercial behavior administration; 153 Film, music, and media management; 157 Investigation, statistics and research analysis; 181 Other business operation in accordance with the business registration project or organization Prospectus; 182 Other consulting and advisory services.

2.8 Categories of dataCode 001 Type for identifying individuals; Code 002 Type for identifying finance; Code 003 Type for identifying in government data; Code 011 Individual description; Code 012 Physical descriptions; Code 013 Habits; Code 014 Personality; Code 021 Family situation; Code 023 Details of other family members; Code 024 Other social relationships; Code 031 Housing and facilities; Code 032 Property; Code 033 Immigration status; Code 034 Travel and other migration details; Code 035 Recreational activities and interests; Code 036 Lifestyles; Code 038 Occupation; Code 039 Licenses or other permits; Code 051 School records; Code 052 Qualifications or skills; Code 053; Code 054 Professional expertise; Code 055 Committee membership qualifications; Code 056 Publications; Code 057 Student records; Code 061 Current employment status; Code 062 Employment history; Code 063 Resignation history; Code 064 Work experience; Code 066 Health and safety records; Code 067 Union and employee membership qualifications; Code 072 Training records; Coed 091 Goods or services acquired by the data subject; Code 101 Business activities of the data subject; Code 102 Agreements or contracts; Code 103 Business-related licenses; Code 132 Unclassified Data.

2.9 Use of DataWe will constantly use various categories of personal data users provided to maintain and improve SurveyCake services. The location of use will be the places of our services, as well as the places of third parties’ servers licensing to or providing us with services, and the above-mentioned locations include but do not limit to Taiwan. We may use user’s personal data on our own or provide such to third parties cooperated for the purpose of, including (but not limited to), payment flow processing, customer service, and marketing. The ways of using may be data transfer, direct contact with users, or providing users with information or services related to the purpose of collection and use.

3. Data privacy items that you care about the most

The data is owned by you, and your privacy is something we respect greatly. We will never use your data for any purpose not related to you or our services. However, there are certain special scenarios that may be exceptions (e.g. we must respond to goverment or court subpoena orders, or use the information in situations where you have given explicit authorization).

4. Security

We will do our utmost to protect user information. In terms of user accounts, the best guarantee is the password. Thus, please choose a unique password with a high security level to limit others from entering your computer and browser. Meanwhile, whenever you have finished using the SurveyCake service system, please remember to log out each time. Although we take reasonable and cautious data protection measures, there is never an absolutely safe confidentiality measure. Thus, we cannot guarantee that user information confidentiality measures are safe and effective at all times. If your personal account is illegally accessed by a third party or any abnormality activity occurs, please notify us immediately, and we will have our team to assist you.

Your password is only known to you and God, and no one else. Neither do we know your password. In case you really lose your password, and you cannot access your email used during registration, then please apply for a new account.

5. Access and update user information

We will store your personal information until the user or SurveyCake terminates service. Please note that users have the right to request to do the following at any time: (a) check and read their personal information (including payment); (b) obtain copies of the personal information (including payment); (c) supplement or revise personal information (including payment); (d) terminate collection, processing, or use of personal information (including payment), and (e) delete personal information (including payment).

6. Contact us

If you have any questions or comments regarding this Privacy Policy, please contact us at the following email address:[email protected]

7. Revising the Privacy Policy

We may revise this Privacy Policy from time to time. Thus, please regularly check this Privacy Policy. If we make what we deem as major changes, we will notify users through the service system. We will notify users and request them to agree to the changes. After users agree to the revised Privacy Policy, they can continue to use related services.

8. About information from cookies and other similar technologies

8.1 What are cookies and other similar technology?Cookies refer to a small text file that is collected on the user’s computer or other equipment when users visit a website. With the cookies document, the website provider can conveniently identify the user’s equipment when they revisit the same site. In addition, other similar documents and technologies such as pixel tags, web beacon, and network storage also have the same function as cookies. The “cookies” used by SurveyCake in this document refers to the cookies document and technologies similar to cookies that are used to collect information.

8.2 Managing user preferencesMost webpage browsers can be used to manage the user’s cookie preference. The user can set the browser to disallow the use of cookies, and can delete certain cookies in the browser. In these situations, the user must know how to manage similar cookies technology and use browser preferences. The following link shows the users how to change browse setting in commonly used browsers:
Edge
Firefox
Chrome
Safari

‍Please note that if the user chooses to block cookies, this may cause damage to certain SurveyCake service system functions or interfere with the system’s ability to run properly.

We have chosen a third-party service to track activities related to SurveyCake services, one of which is Google Analytics, which is used to analyze cookies. If users do not wish to allow Google Analytics to collect and use any of their information, users can install the “opt out” tool (tools.google.com/dlpage/gaoptout?hl=None) on their browser.