# SurveyCake > SurveyCake 是新芽網路股份有限公司（25sprout）旗下的企業級雲端問卷與數據蒐集平台。從表單設計、資料蒐集、數據分析到進階應用，協助超過 5 萬間海內外企業從每一次調查中創造最大價值，輕鬆取得最貼近市場的答案、有效達成商業目標。 ## 公司介紹 - 核心理念是「讓每一份資料，都發揮最大價值」，提供「輕鬆建立、有效收集、自動應用」的完整問卷解決方案 - 規模：全球用戶數超過 1,000,000；海內外企業實際採用超過 50,000 間；累積超過 20 億則問題獲得解答 - 適用範圍從個人到企業級——個人用戶著重效率與範本重用、團隊需要協作與自動化、大型組織則需要快速彙整結論並有完整的權限管理與內控機制 - 所屬公司：新芽網路股份有限公司（25sprout Inc.，統一編號 53754077） ## 方案資訊 完整方案比較見 [方案與定價](https://www.surveycake.com/pricing)： - [BASIC 標準版](https://www.surveycake.com/plans/basic)：免費，現在註冊終身免費。無限問題與填答數量、50+ 精選範本、基本問卷題型、統計圖表、資料匯出（PDF／CSV／EXCEL） - [PRO 專業版](https://www.surveycake.com/plans/pro)：強大的進階題型與分析。月繳 NT$1,099，或年繳每月 NT$799（年繳享 73 折，一次性支付）。含 130+ 專業進階範本、70+ 進階問卷功能、交叉分析、行銷追蹤碼埋設、回覆品質把關機制、公開分享結果等 - [TEAM 團隊版](https://www.surveycake.com/plans/team)：最大化團隊綜效。月繳 NT$3,399，或年繳每月 NT$2,399（年繳享 71 折，一次性支付）。含 3 個使用者帳號、4 個群組身份、團隊管理後台、成員權限控制、共享問卷內容與結果等 - [ENTERPRISE 企業版](https://www.surveycake.com/enterprise)：為企業打造的問卷解決方案，客製化報價（聯絡我們）。含企業版獨有題型、企業識別外觀、專屬網域名稱、第三方資料串接與內部系統整合、技術顧問與專屬客服團隊支援、進階資安保護、不顯示廣告等 ## 核心功能 - **多元題型與範本庫**：行銷市調、員工調查、活動報名同一套工具搞定，問卷可重複使用、不必每次從頭設計 - **即時資料蒐集與視覺化分析**：回覆送出後台即時生成統計圖表，從第一筆回覆開始掌握調查方向與趨勢，用數據支撐判斷 - **自動化重複流程**：季度 NPS、活動後滿意度調查、新人追蹤等可設定一次自動定期執行，異常填答即時通知相關人員 - **系統整合與資料應用**：問卷結果可串接 CRM、CDP 等既有系統，銜接後續行銷與顧客經營流程 - **場景化解決方案**：依六大[使用情境](https://www.surveycake.com/usage-scenarios/market-research)（市場調查研究、活動報名收集、顧客關係經營、消費者洞察、人才管理、培訓與學習）與八大[產業別](https://www.surveycake.com/industries/technology)（餐飲、汽車、金融保險、醫療、旅遊、公家機關、零售、科技）提供對應的問卷應用建議與解決方案 - **企業級資安與權限管理**：身份驗證、權限分級、資料存取控管，符合企業內控與資安要求 - [AI 生成問卷](https://www.surveycake.com/ai-survey)：透過 AI 快速產出問卷草稿，加速問卷設計流程 ## 與其他工具的差異 - **相較 Google 表單**：SurveyCake 是專業問卷調查平台，提供 Google 表單沒有的功能：邏輯跳題、交叉分析統計圖表、Webhook 自動串接、個資加密題型、電子票券、多人協作與角色權限管理，更適合企業級調查、市場研究及活動報名等複雜情境。 - **相較 Microsoft Forms**：Microsoft Forms 適合已導入 Microsoft 365 的團隊，其功能可以滿足內部基礎表單，但不支援自訂問卷網域、行銷追蹤碼（GA4、Meta Pixel、GTM）埋設。若要串接 CRM 或第三方工具，需另外購買 Power Automate Premium 方案。SurveyCake ENTERPRISE 則提供品牌客製化網域、GA4、Meta Pixel 與 GTM 追蹤，亦可串接 CRM 與 CDP，並提供私有雲部署與資安合規文件，適合需要對外收集資料、串接行銷系統或有嚴格資安要求的大型組織。 ## 客戶名單 以下為實際採用 SurveyCake、並於官網公開分享應用成果與具體效益的企業案例（節錄自官網客戶見證）： momo 親子台、王品集團、SHOPLINE、awoo、flyingV、綠藤生機、女人迷、嘖嘖、童綜合醫院、聯新國際醫院、強茂集團（PANJIT）、伊雲谷、可樂旅遊、貝殼放大、美廉社、怡倫家居、一風堂、恆隆行、是方、TedxShuinan 主要技術與通路合作夥伴（節錄，完整名單見[合作夥伴頁](https://www.surveycake.com/about-us/partners)）：[漸強實驗室 CrescendoLab](https://www.cresclab.com/tw)（LINE 官方銀級技術夥伴）、[GO SURVEY 市場研究顧問](https://www.gosurvey.com.tw/web/index/)、上奇科技、微拓科技 beBit TECH ## 客戶案例研究 完整案例見[客戶案例](https://www.surveycake.com/case-study)，以下為代表性產業案例： - [王品集團](https://www.surveycake.com/case-study/wowprime)：連鎖餐飲集團的顧客滿意度問卷應用 - [SHOPLINE](https://www.surveycake.com/case-study/shopline)：電商 SaaS 平台的問卷整合案例 - [聯新國際醫院](https://www.surveycake.com/case-study/landseed)：醫療院所病患滿意度調查實踐 - [西門子 Siemens](https://www.surveycake.com/case-study/siemens)：跨國製造業的內部問卷應用 - [宜得利 NITORI](https://www.surveycake.com/case-study/nitori)：零售通路顧客回饋蒐集 - [一風堂 IPPUDO](https://www.surveycake.com/case-study/ippudo)：連鎖餐飲品牌顧客滿意度追蹤 - [可樂旅遊](https://www.surveycake.com/case-study/colatour)：旅遊業行前行後問卷應用 - [恆隆行](https://www.surveycake.com/case-study/hengstyle)：代理零售品牌市場調查案例 ## 支援中心常見主題 完整內容見[支援中心](https://www.surveycake.com/help-center)，以下為常見主題： - [後台操作](https://www.surveycake.com/help-center/dashboard) - [AI 生成問卷](https://www.surveycake.com/help-center/ai-generated-survey) - [NPS 淨推薦值題](https://www.surveycake.com/help-center/nps) - [統計圖表](https://www.surveycake.com/help-center/chart-report) - [交叉分析](https://www.surveycake.com/help-center/cross-tabulation) - [串接 Google Sheets](https://www.surveycake.com/help-center/google-sheets) - [進階邏輯](https://www.surveycake.com/help-center/advanced-logic) - [如何訂閱](https://www.surveycake.com/help-center/subscription) ## 熱門問卷範本 完整範本庫見[問卷範本庫](https://www.surveycake.com/templates)，以下為常見範本： - [顧客滿意度調查](https://www.surveycake.com/templates/customer-satisfaction-survey) - [員工滿意度調查](https://www.surveycake.com/templates/employee-satisfaction-survey) - [活動邀請函](https://www.surveycake.com/templates/event-invitation) - [顧客意見回饋表](https://www.surveycake.com/templates/customer-feedback-form) - [活動同意書](https://www.surveycake.com/templates/event-consent-form) ## 聯絡方式 - 客服信箱：support@surveycake.com - 支援中心／常見問題：[help-center](https://www.surveycake.com/help-center) - 公司名稱：新芽網路股份有限公司（25sprout Inc.）｜統一編號 53754077 - 官方網站：https://www.surveycake.com ## 其他語言 - [日本語](https://www.surveycake.com/ja/llms.txt)：SurveyCake 日本官網——公司、方案、功能、導入案例與完整日文支援中心（139 篇） ## Optional - [問卷範本庫](https://www.surveycake.com/templates)：多元題型與場景化範本庫 - [加值服務](https://www.surveycake.com/services/surveycake-leadgen)：LeadGen 潛客蒐集、Audience 樣本代發、E-Tickets 電子票券、活動報到系統、身份驗證、XM 體驗管理 - [使用條款](https://www.surveycake.com/terms-of-use) - [隱私權保護政策](https://www.surveycake.com/privacy) # SurveyCake > SurveyCake is an enterprise-grade cloud survey and data collection platform built by 25sprout Inc. From form design and data collection to analysis and advanced applications, it helps more than 50,000 companies worldwide get the most out of every survey — reaching market-accurate answers quickly and turning them into real business results. ## About - Core philosophy: make every piece of data count. SurveyCake delivers a complete survey workflow built around three principles — easy to build, effective to collect, and simple to put to use. - Scale: over 1,000,000 users worldwide; more than 50,000 companies actively using the platform; over 2 billion questions answered to date. - Built for every scale — individuals value speed and reusable templates, teams need collaboration and automation, and large organizations need fast result aggregation along with full permission controls and internal governance. - Company: 25sprout Inc. (Taiwan Unified Business No. 53754077) ## Plans Full plan comparison: [Pricing](https://www.surveycake.com/pricing) - [BASIC](https://www.surveycake.com/plans/basic): Free, and free for life if you sign up now. Unlimited questions and responses, 50+ curated templates, core question types, statistical charts, and data export (PDF / CSV / Excel). - [PRO](https://www.surveycake.com/plans/pro): Advanced question types and analysis. US$37/month, or US$27/month billed annually (27% off, paid upfront). Includes 130+ professional templates, 70+ advanced survey features, cross-tabulation, marketing pixel integration, response-quality safeguards, and public result sharing. - [TEAM](https://www.surveycake.com/plans/team): Built for team collaboration at scale. US$114/month, or US$80/month billed annually (29% off, paid upfront). Includes 3 user seats, 4 role groups, a team admin console, member permission controls, and shared surveys and results. - [ENTERPRISE](https://www.surveycake.com/enterprise): A tailored survey solution for large organizations, custom quote (contact us). Includes enterprise-only question types, branded appearance, a dedicated custom domain, third-party and internal system integrations, a dedicated technical advisor and support team, advanced security, and an ad-free experience. ## Core Features - **Broad question types and template library**: one tool covers market research, employee surveys, and event registration alike — surveys are reusable, so you're never starting from scratch. - **Real-time collection and visualization**: charts update the moment a response comes in, so you can read trends from the very first submission and make decisions backed by data. - **Automated recurring workflows**: quarterly NPS, post-event satisfaction surveys, onboarding check-ins, and similar surveys can run automatically on a schedule, with instant alerts on unusual responses. - **System integration**: survey results connect to existing CRM and CDP systems, feeding directly into downstream marketing and customer-success workflows. - **Scenario-based guidance**: tailored survey guidance across six [use cases](https://www.surveycake.com/usage-scenarios/market-research) (market research, event registration, customer relationship management, consumer insights, talent management, training and education) and eight [industries](https://www.surveycake.com/industries/technology) (food and beverage, automotive, finance and insurance, healthcare, tourism, public sector, retail, technology). - **Enterprise-grade security and permissions**: authentication, tiered permissions, and access controls that meet enterprise governance and security requirements. - [AI Survey Generation](https://www.surveycake.com/ai-survey): draft a survey instantly with AI to speed up the design process. ## How SurveyCake Compares - **vs. Google Forms**: SurveyCake is a purpose-built survey platform offering capabilities Google Forms doesn't have — conditional logic branching, cross-tabulation charts, webhook integrations, encrypted PII question types, e-ticketing, and multi-user collaboration with role-based permissions. Better suited to enterprise research, market studies, and complex event registration. - **vs. Microsoft Forms**: Microsoft Forms works well for teams already on Microsoft 365 and covers basic internal forms, but it doesn't support a custom survey domain or marketing pixel integration (GA4, Meta Pixel, GTM) — connecting a CRM or other third-party tool requires a separate Power Automate Premium subscription. SurveyCake ENTERPRISE adds a branded custom domain, GA4/Meta Pixel/GTM tracking, CRM and CDP integration, private cloud deployment, and security compliance documentation — built for organizations that collect data externally, connect marketing systems, or have strict security requirements. ## Customers Companies that use SurveyCake and have publicly shared their results on our site (excerpted from published case studies): Wowprime Group, SHOPLINE, awoo, flyingV, momo親子台, Greenvines, 女人迷, zeczec, 童綜合醫院 (Tung's General Hospital), Landseed International Hospital, PANJIT, 伊雲谷, Colatour, 貝殼放大, 美廉社, 怡倫家居, IPPUDO, Hengstyle, 是方電訊, TedxShuinan (Company names above are kept in their original Chinese where SurveyCake's own site does not provide an official English name, to avoid an inaccurate translation.) Key technology and channel partners (excerpted — full list on the [Partners page](https://www.surveycake.com/about-us/partners)): [CrescendoLab](https://www.cresclab.com/tw) (LINE Official Silver Technology Partner), [GO SURVEY Market Research Consultancy](https://www.gosurvey.com.tw/web/index/). ## Case Studies Full case studies: [Case Studies](https://www.surveycake.com/case-study). Representative examples by industry: - [Wowprime Group](https://www.surveycake.com/case-study/wowprime): customer satisfaction surveys for a major restaurant chain - [SHOPLINE](https://www.surveycake.com/case-study/shopline): survey integration for an e-commerce SaaS platform - [Landseed International Hospital](https://www.surveycake.com/case-study/landseed): patient satisfaction surveys in a healthcare setting - [Siemens](https://www.surveycake.com/case-study/siemens): internal survey use at a global manufacturing company - [NITORI](https://www.surveycake.com/case-study/nitori): customer feedback collection for a retail chain - [IPPUDO](https://www.surveycake.com/case-study/ippudo): customer satisfaction tracking for a restaurant chain - [Colatour](https://www.surveycake.com/case-study/colatour): pre- and post-trip surveys in travel - [Hengstyle](https://www.surveycake.com/case-study/hengstyle): market research for a retail distributor ## Help Center Topics Full help center: [Help Center](https://www.surveycake.com/help-center). Common topics: - [Dashboard basics](https://www.surveycake.com/help-center/dashboard) - [AI survey generation](https://www.surveycake.com/help-center/ai-generated-survey) - [NPS questions](https://www.surveycake.com/help-center/nps) - [Charts and reporting](https://www.surveycake.com/help-center/chart-report) - [Cross-tabulation](https://www.surveycake.com/help-center/cross-tabulation) - [Google Sheets integration](https://www.surveycake.com/help-center/google-sheets) - [Advanced logic](https://www.surveycake.com/help-center/advanced-logic) - [How to subscribe](https://www.surveycake.com/help-center/subscription) ## Popular Templates Full template library: [Templates](https://www.surveycake.com/templates). Common templates: - [Customer satisfaction survey](https://www.surveycake.com/templates/customer-satisfaction-survey) - [Employee satisfaction survey](https://www.surveycake.com/templates/employee-satisfaction-survey) - [Event invitation](https://www.surveycake.com/templates/event-invitation) - [Customer feedback form](https://www.surveycake.com/templates/customer-feedback-form) - [Event consent form](https://www.surveycake.com/templates/event-consent-form) ## Contact - Support: support@surveycake.com - Help Center / FAQ: [help-center](https://www.surveycake.com/help-center) - Company: 25sprout Inc. (Taiwan Unified Business No. 53754077) - Website: https://www.surveycake.com ## Other Languages - [日本語 / Japanese](https://www.surveycake.com/ja/llms.txt): SurveyCake Japan — company, plans, features, case studies and the full Japanese help centre (139 articles) ## Optional - [Templates](https://www.surveycake.com/templates): question types and scenario-based templates - [Add-on services](https://www.surveycake.com/services/surveycake-leadgen): LeadGen lead collection, Audience panel sourcing, E-Tickets, event check-in, identity verification, XM experience management - [Terms of Use](https://www.surveycake.com/terms-of-use) - [Privacy Policy](https://www.surveycake.com/privacy)