Cross-Department Collaboration and Enterprise-Grade Security: Full Control Over Internal and External Surveys Alike
Maximizing the value surveys bring to users and providing more professional, attentive service has always been SurveyCake's goal.
Beyond sharing diverse survey applications through enterprise success stories to help users across fields unlock SurveyCake's value, we interviewed long-term SurveyCake ENTERPRISE users about how the plan effectively solves long-standing enterprise pain points. We are grateful to these industry leaders for their generous feedback, which helps us keep improving our service.
SIEMENS is a global technology pioneer, committed for 174 years to engineering excellence, innovation, quality, reliability, and internationalization, creating value for customers and society by fusing the digital and physical worlds. SIEMENS focuses its business on smart infrastructure for buildings and distributed energy systems, automation and digitalization in industry, and smart transportation solutions for rail, creating winning positions for customers in more than 190 countries.
SIEMENS first entered the Taiwan market in 1955 and set up an office in 1970. It formally established Siemens Taiwan in 1989 and signed a strategic alliance with the Ministry of Economic Affairs in 1994, becoming an innovation partner to many of Taiwan's leading enterprises and continuing to bring innovative, leading-edge technology to industry, cities, energy, and healthcare in Taiwan, serving as one of the strongest forces behind Taiwan's successful transformation and upgrading. What led SIEMENS to use SurveyCake, and how has SurveyCake ENTERPRISE helped?
Before SurveyCake ENTERPRISE
Q: What was your original survey method?
For both internal and external survey needs, we previously used paper surveys or general online forms. On the external side, SIEMENS used surveys for event-related purposes such as event registration, speaker-attendee interaction during events, post-event satisfaction surveys, and long-term customer satisfaction feedback collection. Internal applications focused on business operations surveys and performance tracking.
Q: Why did you choose SurveyCake ENTERPRISE?
We had used many different online survey tools, each with its own strengths and weaknesses.
After trialing SurveyCake Enterprise, we found that its survey feedback and additional dashboard features, such as radar charts and Cross Tabulation, let a using unit see all the information from survey data in real time within one complete, versatile dashboard. Following an internal evaluation by the requesting unit, we decided to adopt SurveyCake ENTERPRISE.
After SurveyCake ENTERPRISE
Q: Has it improved or resolved past pain points?
SurveyCake mainly helps us save time and raise efficiency.
SurveyCake's complete, single-platform dashboard simplifies the process. Users can see basic real-time data analysis right in the dashboard, without building separate tables or writing formulas.
Promoting events through more diverse channels.
By exposing event information on social media and other digital platforms, sharing registration links, or distributing information via QR code, customers can register for an event directly by tapping on their phone.
Q: What survey scenarios do you use it for?
In terms of use cases, we mainly apply it externally to event registration and satisfaction surveys, and internally for business unit operations surveys and performance analysis. We also use SurveyCake for opinion surveys around event ideation and marketing planning across different departments, and even for things like uniform style and size counts and collecting feedback on employee reward activities.
What SurveyCake ENTERPRISE Means to SIEMENS
Q: What is the most practical feature?
The survey features overall are very complete, with a wide variety of styles, and the dashboard structure is fairly intuitive, so it doesn't take much time to get familiar with it. Most importantly, the statistical charts and detail exports make it easy and fast to run Cross Tabulation and comparisons, helping us grasp data insights quickly.
Q: What question types and features do you like most?
Sub-surveys and radar charts have been very helpful, and are a real strength and highlight of SurveyCake. In addition, SurveyCake ENTERPRISE is a Taiwan-based vendor, so there's no time zone gap when working with support, who help us resolve issues with using the surveys.
Q: What has been the biggest help?
For SIEMENS, SurveyCake ENTERPRISE simplifies event processes and saves time on data handling, letting staff focus their time and energy on more important priorities, so activities run more smoothly whether internal or external.
Our thanks to SIEMENS for the interview and for sharing frontline feedback, and for agreeing to let this conversation serve as a success story for other enterprises to reference.
If you have questions or want to learn more, feel free to write in about SurveyCake ENTERPRISE, and we will get back to you as soon as possible.
