Let XM help you create optimal customer experiences

Two simple line graphs with dots showing data points in purple and blue on a light background.

Unified customer experience data consolidation

Integrate and manage customer satisfaction data
across business units and channels

Prevent customer and revenue loss

Conditional alert notifications, escalation reporting, case management
Complete control over negative feedback situations

Dramatically reduce manual review resources

AI-powered intelligence
Fast and precise analytical insights

Survey Intelligence

Deploy key customer experience metrics with built-in CSAT & NPS standard templates
Maximize customer experience data value

Overall CSAT Metrics

Average customer satisfaction indicator scores for real-time satisfaction reflection

Real-time service overview by location

Clear map view of store conditions with visual satisfaction tracking by location

CSAT Trends

Key indicator score trajectories

KPI CSAT

Track specific operational theme scores for quick understanding of specialized customer satisfaction aspects

淨推薦值12，促進者50%，被動者13%，批評者38%，含分數趨勢折線圖和關鍵因素分析。

NPS Net Promoter Score Analysis

NPS scores and score distribution ratios

NPS Score Trends

View long-term NPS trend directions for your brand

AI Analysis

Leverage AI semantic analysis to easily capture key insights from millions of qualitative responses!

Automatic emotion detection

Through AI intelligent analysis, automatically tag emotional tendencies in qualitative feedback for real-time sentiment tracking!

圈狀圖顯示三種百分比分布：80%綠色，15%黃色，5%紅色，中央標示總數1000。

Track emotion scores

Instantly see distribution ratios of positive, neutral, and negative opinions for quick sentiment monitoring!

Match comment themes

AI automatically matches themes for quick access to qualitative comments on specific topics, making customer feedback interpretation effortless!

Analyze theme emotions

Understand comment score distributions for specific themes, enabling optimal customer experience optimization strategies for different topics!

SurveyCake調查結果管理介面，顯示待處理、處理中、已結案標籤及負評通知。

Survey Solution

Instantly capture negative feedback
From alerts to case tracking - every negative review handled properly!

Combine conditional alert notifications, escalation reporting, and case management to create complete workflows from alerts and internal notifications to case tracking. Systematically manage negative feedback - not just damage control, but helping businesses win back trust.

Automatically send alert emails when conditions are met, ensuring immediate negative review handling
Layer-by-layer reporting based on negative review processing status ensures comprehensive handling
Systematic progress tracking for proper response to every customer feedback

AI Assistant

AI Assistant
Intelligent data analysis for precise customer insights!

SurveyCake XM provides AI assistant to help businesses gain key data insights and analyze underlying causes. No longer just data reports, but transforming feedback into concrete actions, unleashing maximum data value!

Intelligent core data summaries for quick focus
Deep analysis to find true underlying causes
Extended questioning to uncover complete customer insight landscapes

Get Instant Consultation - Master the Latest Customer Experience Optimization Solutions

STEP

STEP.1

Consultants will proactively reach out to understand your actual event registration needs.

STEP.2

Provide the most suitable survey solutions based on requirements.

STEP.3

Open test accounts immediately after confirming solutions for hands-on experience.

STEP.4

Go live within one week after successful testing!
(Detailed activation time adjusted based on enterprise needs - follow consultant-provided timeline)

Request demo

Ready for the Next Step? Experience the Latest Customer Experience Solutions

Get one-on-one assistance from professional consultants who provide optimal solution recommendations based on your business needs, with deep insights into product applications and benefits.