Of course! We offer new users a 14-day free trial, allowing you to experience all the features of the PRO plan fully! You can find the "UPGRADE" button at the top right of the survey dashboard, then complete a few steps to start your free trial!
Once the trial is over, provided you haven't cancelled the subscription, you will be charged US$37 per month, which allows you to continue the use of all superior features of the PRO plan. If you with to unsubscribe, you can easily cancel your subscription at any time.
Currently, the TEAM plan does not offer a trial, but we will occasionally launch trial events. Please stay tuned for our latest updates!
Yes! As long as you subscribe to the yearly plan, the PRO Plan enjoys a 27% discount, and the TEAM Plan even enjoys a 29% discount!Don't hesitate any longer, unlock more professional survey features at a more favorable price. Subscribe Now
For different plans, we offer the following payment methods:
PRO / TEAM Plan : Payment can be made using credit cards or debit cards from Visa, Master, and JCB. However, UnionPay, American Express, and bank transfers are not supported.
ENTERPRISE Plan : We provide more payment options that suit your business needs, including bank transfers, credit cards, or debit cards. If you wish to know more about ENTERPRISE, please fill out this form, and we will contact you as soon as possible!
When you subscribe to the SurveyCake PRO / TEAM plan, SurveyCake will issue an invoice based on the latest billing information you provide. After subscribing, you can modify invoice and payment information anytime in the “Account Setting” and view electronic invoices on the ezPay platform (Taiwan only).
Yes, you can upgrade or downgrade your subscription at any time. Just make the changes in the "Account Settings" before the next billing date!
If SurveyCake does not meet your needs, you can unsubscribe at any time. What's even better is that despite unsubscribing, your surveys can still be distributed and filled out as usual, and you can keep using most of the features!However, you won't be able to view the responses collected through the paid features. You will not be able to edit any paid features you enabled before, and they will be disabled after unsubscribing. For detailed instructions, please refer to: SurveyCake Help Center | Cancel Subscription
Generally, we do not provide refunds, but we understand that unexpected situations may arise. Therefore, we accept refund requests within seven days of deduction to ensure your subscription is worry-free. For detailed information, please refer to our Refound Policy
The survey data collected through SurveyCake is stored on the advanced cloud servers of AWS, a leading IaaS (Infrastructure as a Service) provider in the public cloud. AWS holds security certifications compliant with ISO/IEC 27001:2013, 27017:2015, 27018:2019, and ISO/IEC 9001:2015, providing a secure environment for SurveyCake users.For further details on SurveyCake's survey data security certification and privacy policy, you can refer to the Information Security section in the help center.Additionally, if you have more specific requirements for survey data security, you can explore the SurveyCake ENTERPRISE Plan. The ENTERPRISE Plan allows you to establish a dedicated AWS server (private cloud) or store the collected survey data directly on your company's own server. This provides control over the flow of data, reducing the risk of sensitive information leakage.Moreover, the Enterprise Plan offers unique Encrypted Question, ensuring the protection of respondents' personal information even when multiple users share the same account. This feature helps prevent the unauthorized disclosure of collected response data.If you are interested in the ENTERPRISE Plan features such as multi-user collaboration, permission management, changing survey logos, bank-grade security, and extensive customization services, feel free to fill out this form. We will contact you as soon as possible!
● For survey features and applications, please refer to the Help Center | Survey.
● For extended survey applications and references to different usage scenarios, please check the SurveyCake Blog.
● For account-related queries (e.g., how to reissue an invoice, view invoices, etc.), please refer to the Help Center | Account.
● For 24/7 real-time problem-solving, please use the SurveyCake customer service chatbot. After logging into the survey dashboard, click on the "?" in the upper right corner to start a conversation
