SurveyCake will send you a payment order in accordance with the service agreement. For details on the service agreement and charging methods, please refer to Why am I being charged?.
If a fee has been charged and you require a refund, SurveyCake will provide a refund only if it is requested within 7 days of the charge.
For requiring a refund, please contact [email protected] and attach a brief description of the issue and reasons for refund. We shall confirm your order manually, notify whether the refund request has been approved or not, and explain how to proceed.
Should you have other questions about charges and refunds, please contact [email protected], and we will address your concerns as soon as possible.
