If you encounter any issues while using SurveyCake, here are some common troubleshooting methods to help resolve your problems:
Clear Browser Cookies and Cache
Sometimes, outdated browser data can cause issues. Try clearing your browser's cookies and cache.
Chrome: Clear, enable, and manage cookies in Chrome
Safari: Clear your browsing history and cookies on iPhone, iPad, or iPod touch
Log out and Log back into SurveyCake
Log out of SurveyCake and then log back into your account.
Change Network
Try using a different network, such as switching from your company's internal network to your mobile 4G network.
Refresh the Page
Sometimes, reloading the page can resolve temporary browser issues.
Use Browser Incognito Mode
Try using SurveyCake in Browser's Incognito Mode to see if it's related to browser extensions or settings.
Try Another Browser
Switch to a different browser, such as Firefox or Edge, to see if that resolves the issue.
Restart Network Devices and Computer
Try restarting your network devices and computer, as this can sometimes resolve connection issues.
Disable VPN or Proxy
If you are using VPN or Proxy, try disabling them, as they may interfere with SurveyCake's normal operation.
(If user network connection is abnormal)
Check Third-party Firewall
If you have a third-party firewall installed, temporarily disable it and then log back into SurveyCake.
Close All Browser Windows and Reopen
Close all open browser windows and then open a new window to log into SurveyCake dashboard.
We hope these methods help you resolve any issues you encounter while using SurveyCake. If you have tried all the above methods and still cannot resolve the issue, please contact our customer success team for further assistance.
