Create Account

You may create your own surveys in cloud storage, after creating an account in SurveyCake through a couple of easy steps.

1. Click the Sign Up button at the top right corner of the SurveyCake hompage.

1. You can choose to register with SurveyCake using your Google, Facebook, or email account.
2. Sign up with a Google account: You will need to use your Google account to log in in the future, and you will not be able to change to email / Facebook login.
3. Sign up with a Facebook account: You will need to use your Facebook account to log in in the future, and you will not be able to change to email / Google login.
4. Sign up with an email account: SurveyCake uses email as the account identifier, similar to a national ID number. Once you have registered, you cannot change your email address. If you want to learn more about changing your email address, please go to Change Login Method or Email Address
5. On the email verification page, click "Send email." (If you fail to receive the verification email, please refer to the next section "Don't receive a verification email?")
6. Check your email inbox to find the verification email, and click the link in the email to complete the verification process.

Email Verification Failed? Please See Common Reasons Below

#### Unable to Verify?

* Unable to Verify Email \

If you have received more than one verification email in your inbox, please click on the latest one to verify. The verification link is valid for 30 minutes. If the link has expired, we recommend logging in to SurveyCake again and resending the verification email link.

*** "Verification Failed" Message After Clicking the Verification Link**\

If you did not receive the verification email after clicking "Resend," it is possible that you have already been verified. You can try using Chrome Incognito mode or clearing your browser cookies and then logging back into SurveyCake to successfully access the questionnaire dashboard.

*** Repeated Verification **\

If you have completed the verification process but still need to re-enter your credentials and undergo verification during login, we suggest trying the following troubleshooting steps:：

• Clear your browser's cookies and then log in to SurveyCake again.
• Log in using Chrome's Incognito mode.
• Change your network (e.g., switch from a company internal network to mobile 4G network).
• Try logging in with a different browser.
• Refresh the page.

** Not Receiving Verification Email?

**After clicking "Send Verification Email," please wait for 5-10 minutes to see if you receive the email (sometimes there might be a slight delay). If you haven't received the email after waiting for more than 10 minutes, it is usually due to the following reasons:

1.** Verification Email in Spam Folder

**After sending the verification email, please wait for 1-2 minutes and check both your email inbox and spam folder for the verification email.

2.** Incorrect Email Provided During Registration

**Please check if the email you entered during registration is correct on the verification screen (common mistakes include misspelling gmail or hotmail). If you accidentally entered the wrong email during registration and cannot receive the email, simply click "I want to use another email to register an account." After re-registering, click "Send Verification Email" again and search for the verification email from [email protected] in your registered mailbox.

3. Your Email Domain is Blocking SurveyCake's Emails \

Some schools or companies have stricter email systems that may block external emails. Please ask your organization's email server administrator to unblock senders from surveycake.com and amazonses.com or add them to the whitelist. Afterward, you can resend the verification email.